Last updated: 12 November 2026
This policy explains what personal information on digital collects through this website, why, and what your rights are. on digital is a trading name of One Nine Media Group Limited, registered in England and Wales, company number 15597358, registered office 167-169 Great Portland Street, London W1W 5PF. We are the controller of the information described here.
Questions about this policy or your information: hello@on-digital.co.uk.
What we collect
When you contact us
If you use our contact form or email us, we collect what you send: your name, email address, brand name, store URL, the service you are interested in, your annual online revenue band and your message.
When you join our newsletter
If you subscribe, we collect your email address so we can send you our newsletter. You can unsubscribe at any time using the link in every email, or by emailing us.
When you browse the site
Our hosting provider records basic technical information such as your IP address, browser and the pages requested, to keep the site running and secure. If you accept cookies, we also collect information about how you use the site, such as pages viewed and how you arrived. See Cookies below.
Why we use it
- To reply to your enquiry and discuss working together. Lawful basis: our legitimate interest in responding to people who contact us, and steps taken at your request before entering into a contract.
- To send our newsletter, if you subscribe. Lawful basis: your consent, which you can withdraw at any time by unsubscribing.
- To run and secure the website. Lawful basis: legitimate interests.
- To understand how the site is used and improve our marketing, only if you accept cookies. Lawful basis: your consent, which you can withdraw at any time.
We do not sell your information, and we do not use it for automated decisions about you.
Who we share it with
We use a small number of providers to run the site, who process information on our behalf:
- FormSubmit, which delivers contact form messages and newsletter sign-ups to our inbox.
- Vercel, which hosts the website.
- Google, for web fonts and, if you accept cookies, Google Tag Manager and Google Analytics. If we run advertising, these tags may also include advertising platforms such as Google Ads and Meta, again only with your consent.
Some of these providers are based in, or store information in, the United States. Where information leaves the UK, it is protected by appropriate safeguards such as the UK International Data Transfer Addendum or the UK Extension to the EU-US Data Privacy Framework.
How long we keep it
Enquiries are kept for up to two years after our last contact, unless you become a client, in which case we keep records for as long as needed for the work and our legal and accounting obligations, usually six years. Analytics data is kept for up to 14 months.
Cookies
Cookies are small files stored on your device. We only set non-essential cookies if you click Accept on our cookie banner. If you click Reject, no analytics or marketing tags are loaded.
- Your cookie choice is remembered in your browser's local storage so we do not ask again on every page. This is strictly necessary and does not identify you.
- Analytics cookies (for example Google Analytics _ga cookies) help us see how many people visit and which pages are useful. They are only set if you accept.
- Marketing cookies from advertising platforms may be set through Google Tag Manager if you accept, to measure our ads.
You can change your mind at any time using the link in the footer, or by clearing cookies in your browser.
Your rights
Under UK data protection law you can ask to access the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive a copy in a portable format. Where we rely on consent, you can withdraw it at any time. To make a request, email hello@on-digital.co.uk. We will reply within one month.
If you are unhappy with how we handle your information, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.